Terms and Conditions

1.GENERAL AGREEMENT

The information below is prepared to ensure that you enjoy the experience of shopping Hebe clothes. To use this website and purchase products of Tili Studio you have to read, understand and accept the Terms of Use. 

Internet shop www.tilistudio.eu is a website owned and maintained by SIA Amelia Vintge, registration number 42103054885, legal address Zvartas iela 5a/6, Livi, Cesu novads, LV-3401, Latvia. Intellectual property rights to www.tilistudio.eu belong to SIA Amelia Vintage.

Tilistudio.eu has the right to change the content of the website and the terms of use and they come into force upon publication.

2.APPLICATION

If a customer purchases clothing and accessories, hereafter called goods, offered on the www.tilistudio.eu Homepage via the Internet, then such a mutual agreement is considered a distance contract, and it is subject to regulations on distance contracts, including, but not limited to, European Parliament and Council Directive 97/7/EEC on the protection of customers in respect of distance contracts, the Republic of Latvia “Consumer Rights Protection Law”, and the Cabinet of Ministers of the Republic of Latvia “Regulations regarding Distance Contracts”.

By placing an order, you accept our Terms & Conditions. Before placing an order, the Customer must confirm that he has read these terms, as well as the Terms of delivery of the Goods and the Warranty and Right of Withdrawal. SIA Amelia Vintage is not responsible for any losses incurred by the user as a result of using the online store www.tilistudio.eu.

3.DATA CONFIDENTIALITY

SIA Amelia Vintage protects the immunity of rights and liberties of natural persons and the immunity of privacy concerning natural person data processing in accordance with European Parliament and Council Directive 95/46EEC on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the Republic of Latvia “Personal Data Protection Law”.

The homepage is a secure website. The exchange of any information is secure, provided that all internet-use requirements are met. SIA Amelia Vintage never requests and processes sensitive personal data. PAADE never collects and stores information regarding debit cards and credit cards.

www.tilistudio.eu online store users have the opportunity to register as a regular user by creating their own user profile. Every customer account has a username and password.  The user is prohibited from disclosing his access data to other persons. 

SIA Amelia Vintage only collects information concerning the purchase bill and delivery: the customer’s name, address, email, phone number, etc. SIA Amelia Vintage gives the customer’s information to a third person (e.g., courier service) only concerning delivery details.

SIA Amelia Vintage uses the information provided by customers to identify them, as well as in situations when communication has a legal request, i.e., when the law stipulates that personal data is to be provided to government and municipal institutions.

All information you provide to us is stored on our secure servers and is always safe as we maintain stringent standart for data security. Any payment transactions will be encrypted using SSL technology, which is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

Detailed information on the processing and protection of personal data is included in the Privacy Policy.

4.DESCRIPTIONS AND PRICES OF GOODS

The images of the goods displayed in the online store www.tilistudio.eu may differ from the offered goods. We have done our best to display as accurately as possible the colours of the products shown on the web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. In order to clarify the characteristics of the product or to eliminate confusion caused or related to ordering it, as well as to avoid misunderstandings, please contact www.tilistudio.eu via e-mail: info@tilistudio.eu, or by phone. +371 28686715. 

All prices are in euros with VAT. The price does not include delivery costs. Delivery costs (if any) are accounted for separately before payment is made.

Prices are subject to change without notice, as well as discounts may be applied to goods. The Goods are sold at the prices valid at the time of ordering, except in cases when the Product has an incorrect price due to a technical error or system damage. Indications on the availability of products are provided when you make an order. Errors or modifications may occasionally occur in exceptional circumstances. When a product is unavailable after ordering, the customer will be informed by email as soon as it is back in stock. The order will automatically be cancelled, and the money will be reimbursed if the account has been debited.

Tilistudio.eu offers the possibility of ordering items out of stock as a special order with a production time of two weeks.

5.PLACING AN ORDER

In order to make a purchase at tilistudio.eu, the customer must place an order for the Goods. Both registered and unregistered users can place orders on tilistudio.eu. If the Customer creates his/her user account www.tilistudio.eu (hereinafter – TILI account), the Customer has the opportunity to join the Online Store by logging in. In order to register an account, the Customer must fill in the relevant registration application and agree to the Terms of Use.

To submit an order, you must add the corresponding Products and/or the selected color to the shopping cart and press the “Confirm Order” button. We accept Visa, Visa Electron, MasterCard, American Express, Apple Pay and Google Pay. Tilistudio.eu sends the Customer an automatic e-mail with the Order confirmation. If the Customer notices any errors in the order confirmation message (unwanted goods, quantities, etc.), the Customer must immediately contact www.tilistudio.eu customer support by phone + 371 28686715 or by e-mail: info@tilistudio.eu. There might be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

6. ORDER PROCESSING AND SHIPPING TIME

DELIVERY TIMES & RATES

Shipping charges vary based on your delivery location and the total amount of your purchase. The exact shipping costs will be provided during the checkout process. If you’d like to preview the shipping costs before proceeding to checkout, you can refer to the table below.

In addition to the selected products, the Customer must enter the delivery address and the desired way of receiving the Goods:

  • Free pick-up at the Tili Studio Cesis, Rigas iela 12
  • Omniva parcel post /Latvia, Estonia, Lithuania/:
    • Latvia – €3
    • Estonia, Lithuania – €7
    • Delivery time 2-3 business days
  • Delivery by courier in Baltic States:
    • Latvia – €7
    • Estonia, Lithuania – €12
    • Delivery time 1-3 business days
  • International Delivery by UPS:
    • Shipping in EU – €20
    • Shipping in USA & Canada – €30
    • Shipping Worldwide – €35
    • Delivery time 5-7 business days

Free shipping for orders from €200

ORDER PROCESSING

To ensure a seamless shopping experience, please double-check and provide an accurate delivery address, complete with all relevant postal codes. Don’t forget to include a reachable phone number, in case our delivery agency may need to get in touch to coordinate your delivery.

We typically process the order within 1 working day after receiving payment. In very rare occasions the order processing can be delayed by a maximum of 1 business day.

Production time for orders is two weeks if the selected fabric is in our warehouse. In case the fabric is not available, we will contact you and inform you about the waiting time or offer to choose another fabric.

We usually ship orders the next business day after production, or if the in-stock items are available for immediate shipment. Please note that we don’t dispatch orders on weekends and public holidays.

SIA Amelia Vintage is not responsible for any losses or other consequences arising from incorrect data specified by the Customer in the order.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

INTERNATIONAL TAXES & DUTIES

While we strive to bring you the finest international shopping experience, please be aware that Paade Mode is not accountable for international taxes and duties. Customs regulations come into play once your parcel reaches its destination country, and additional charges for customs clearance may apply.

To ensure a smooth delivery process, we recommend reaching out to your local customs office for detailed information. Customs policies can vary significantly between countries, and staying informed is key to a hassle-free experience.

Please note that SIA Amelia Vintage cannot provide specifics on the amount of taxes and duties, nor can we predict any potential delays in the delivery of your package.

7.CANCELLATION OF THE ORDER OR TERMINATION OF THE DISTANCE AGREEMENT

Tilistudio.eu, until the customer’s payment is received, has the right to cancel the customer’s order if discrepancies in the product descriptions or prices are established. Tilistudio.eu, has the right to terminate distance contracts in case the parties suffer excessive losses in the performance of the contract and in other cases specified in regulatory enactments.

Cabinet of Ministers of the Republic of Latvia 20.05.2014. Regulations No. 255 “Regulations on distance contracts” stipulate that the buyer has the right to withdraw from the contract and return the goods purchased in the online store to the seller within 14 calendar days without giving a reason. To exercise the right of withdrawal, please fill in, sign and send the RETURN form together with a copy of the purchase confirmation document to: SIA Amelia Vintage Rigas iela 12, Cesis LV-4101, Latvia without unreasonable delay within 14 days. This deadline is considered to be met if the User sends or returns the goods before the expiry of the 14-day deadline. If you cancel your purchase, we will refund all payments received from you, except for the cost of delivery and return of the goods, which will not be refunded and borne by the buyer, without undue delay and in any case no later than 14 days from the date we were notified. Your decision to cancel the purchase. SIA Amelia Vintage refunds the amount by transferring it to the bank account specified in the User’s withdrawal form or, if it is not specified, to the account from which payment for the product will be received. The right of withdrawal may not be exercised in the following cases: 

a) the packaging of the goods is open which, for reasons of health and hygiene, cannot be returned; 

b) the packaging of the goods has been opened and the goods have been used for purposes other than establishing the nature, characteristics and functioning of the goods. 

The goods must be returned in the original packaging, and the buyer must provide appropriate packaging for safe transportation of the goods back to the seller.

Only regular-priced items may be refunded, sale items cannot be refunded. Shipping costs will not be refunded. Return costs are at the buyer’s expense. Please note that SIA Amelia Vintage will not be held responsible for items not reaching our office. The unwanted item is the responsibility of the buyer until it arrives here safely.

Detailed information of Returns&Exchanges is included in the Return Policy.